Settlement Worker – Temporary Foreign Workers Program
Position Title: Settlement Worker – Temporary Foreign Workers Program
Department: Settlement Services
Reports to: Service Manager – Newcomers Program, and Settlement Lead
Summary
This Settlement Worker is responsible for direct client services and the delivery of programming for the North Shore Outreach Support for Temporary Foreign Workers Program (TFWP). Through an integrated services approach, the Settlement Worker conducts one-on-one detailed needs assessment and referrals, one-on-one and group information session and orientation, service bridging, client outreach, resource development, networking with stakeholders (e.g., employers, Consulates, etc.), and emergency assistance, and ensures service accessibility for all TFWs. The position is responsible for helping to assure that all funder deliverables and anticipated outcomes are achieved.
Key Responsibilities
- Provides information, orientation, and referrals to Temporary Foreign Workers (TFWs) on the telephone, via email, and in-person
- Increases TFWs awareness and understanding of their rights and responsibilities through educational activities and/or existing educational
- material
- Conducts group info sessions and workshops relevant to TFWs in various industries
- Empowers TFWs to exercise their rights by providing or assisting in accessing services available to them
- Fosters inclusion and welcoming of migrant workers through social, cultural, and/or recreational events
- Engages and collaborates with employers and stakeholders to support TFWs
- Supports migrant workers during emergency situations
- Provides assistance to TFWs experiencing crises or high levels of trauma
- Assesses service and referral gaps for services and collaborates with local stakeholders to establish relationships
- Assesses client needs, strengths and assets and provides targeted resources and referrals
- Keeps informed of current resources, trends, needs, changes, and service gaps related to TFWs
Fosters new partnerships to effectively connect with stakeholders in employment, governmental and non-governmental organizations to support TFWs
Outreach to community organizations to promote TFW program and services
Maintains records, statistics, and all required reporting documentation, including tracking program expenditures
Conducts narrative reporting and data reporting
Manages wrap-around supports, as needed, and according to client needs
Provides basic information for mental health and trauma support, as needed
Informs Service Manager of any significant concerns/client issues promptly
Ensures all required service data is correctly entered into Impact North Shore and government databases
Swiftly responds to queries regarding service data quality
Ensures all necessary administrative tasks related to service are completed, ensuring all privacy and confidentiality requirements are met
Performs other duties as assigned by Service Manager
Key Competencies
Values. Behaves consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect
Integrity & Ethics. Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace
Innovation. Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meet changing demands of clients, funders, and other stakeholders
Accountability. Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies
Engagement. Shows a passion for the job and the mission of Impact North Shore
Effective Communication. Fosters open communication; listens to others, speaks effectively, and prepares written communication so that messages are clearly understood
Organized & Efficient. Plans ahead and works in a systematic and organized way. Follows
