Description

• Contacting customers and informing them of their overdue loans.
• Inform customers of overdue accounts and amount currently owed
• Collect payment by advising the Customer to pay his loan via the approved channel only.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Ensure all customer information is correct, including phone numbers and addresses.
• Listen to customer’s story and determine if debt can be collected.
• Record all interactions and commitment to repay loans in the CRM.
• Writing final notice warnings to customers when payments are not being made.
• Maintain a detailed knowledge of business processes and procedures
• Making use of the Customer Service Professional (CSP) behavioural pattern to give an indelible customer experience to ensure successful collection and also for an upselling opportunity
• Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.

Requirement

• Understanding and proficiency in Hausa language is a must.
• Minimum of NCE, OND or their equivalents.
• Proximity to Ikeja GRA is strongly advised.
• 6 months-2 years working experience.
• Applicant should be readily available to resume immediately.
• Job Types: Full-time, Basic salary and Commission.

Job Type: Full-time

Pay: ₦50,000.00 – ₦90,000.00 per month